Website Terms and Conditions
The following Terms and Conditions apply to website rental agreement from Green Tornado Ltd and represent a legally binding agreement between you and Green Tornado Ltd. It is essential that you take time and read them.
The terms “Your” or “You” is the end user accessing the website. “Us” or “We” or “Our” stands for the Company.
Green Tornado Ltd may amend these Terms and Conditions from time to time, without individual notice to you. We will have deemed that you accept these modifications if you continue to use our products/services and website. We recommend that you check our Terms and Conditions regularly for any amendments or changes.
This agreement in undertaken on the understanding that client payments are taken by Direct Debit. Our 3rd party Direct Debit provider is Go-Cardless and you shall agree to the Direct Debit Guarantee and Direct Debit Terms & Conditions.
We use direct debit payments for both recurring payments and one-off payments. This will mainly require your account number, sort code and address. You will be sent a link to Go-Cardless to complete.
Contract of Agreement
You will agree that all website plans are bound to a 12 months minimum contract, this means that you will be required to pay your monthly fee for at least a period of 12 months. After the 12 months period, your subscription will renew automatically, and you will be placed onto a 90 days rolling contract, it is the responsibility of the client to ensure they keep track of their payments and no refunds will be given for customers failing to cancel (if they want to) after the initial contract
Late or non-payments
Green Tornado Ltd reserves the right to charges a £15 late payment fee for payments which occur after every 15 days payment has not been received. If the client continues not to pay, we will attempt to contact either by email or telephone. If no payments have been made after 30 days, Green Tornado Ltd will provide an official warning from our Solicitors and will then take legal action to recover the costs if necessary.
Green Tornado Ltd has the right to retry for failed direct debits automatically without notice to the client. We operate an automatic system which will attempt to take failed direct debits again and will do on multiple occasions if necessary on an automatic basis.
As soon as we receive your first payment, we will commence building your website.
The client we have on file will be responsible for paying the charges whether the services are used by yourself or by someone else.
You are responsible for changing your payment methods on your online Green Tornado Ltd account or by contacting us, late or non-payments could result in the termination of services and legal action if necessary.
If we are unable to take payment by direct debit for any reason, we will send instructions to pay Green Tornado Ltd for the recurring payment or invoiced amount. These payments must still be made on time to Green Tornado Ltd.
Security & Viruses
Green Tornado Ltd takes security very seriously of our clients. However, we cannot guarantee that websites will always be completely virus free or take liability for security attacks that affect your data or services. The client also holds the responsibility to keep their site secure, including their website username and password. If you believe your site is under attack or there is a security issue with your services, please contact [email protected]
Refunds will not be given once work has started on your services and you have agreed to these Terms and Conditions.
Once you agree to your website to go live, you also agree that you are entirely satisfied with our work and no refunds will be given for any reason after the site has been published.
If Green Tornado Ltd terminates your services for any of the reasons in our Terms and Conditions, all outstanding payments and paying for the remainder of your contract is mandatory. Green Tornado Ltd can also take down your services.
We put a lot of time and effort into our products and services we provide. In most cases, we will require you to finish your minimum contracted period.
You must not cancel direct debits directly from your bank, please always inform Green Tornado Ltd first. This could otherwise result in immediate termination of your services and even legal action if necessary.
In exceptional circumstances, a deal could be reached. However, this is down to the decision of management, and every case is judged separately.
Upfront payments are not refundable in a result of a cancellation.
Account cancellation will result in the complete termination of the website and any affiliated services as provided by Green Tornado Ltd. However any outstanding fees will still be due.
After your agreed minimum contract period, you must give us 90 days notice or equivalent payment if you wish to cancel or transfer your website.
Transferring your website
If you wish to transfer your website away from Green Tornado Ltd after the minimum contracted period then you must give us 90 days notice or equivalent payment. Please note the Content Management System software is owned by Green Tornado Ltd and therefore if wishing to transfer to another hosting provider, we’ll only supply a static version of your website.
Website hosting: While we are relatively lenient regarding hosting our client’s websites, we do have fair usage limits to ensure other customers services are not affected. The limits are 10gb of storage and 50gb website traffic. This is usually more than enough for most clients. We would recommend getting your dedicated server if you need more resources.
Website support: We provide website technical support by email our address is [email protected]
We try and aim to provide a response to urgent enquiries within 1-2 business working days and five business working days for non-urgent issues.
Legalities, copyright & infringement
Green Tornado Ltd shall expect the client to research your business idea sufficiently, marketing context and branding is going to operate legally. We reserve the right to remove any website from our servers if we have any reasons to believe you are operating illegally.
It is the responsibility of the client to ensure any content and images used on their websites are copyright free. Green Tornado Ltd will not be held liable for any legal action taken against yourself or business for copyright and infringement.
Green Tornado Ltd makes no guarantees that contents of our website are lawfully downloadable or viewable outside England & Wales. Anyone accessing our website outside this area or in another country other than the United Kingdom is done at the user’s risk.
We take no responsibility or will be held liable for anything affecting your business operation, profitability or sales that could be claimed as a result of the services offered by Green Tornado Ltd.
Search engine optimisation
We cannot guarantee certain positions on the search engines or the amount of time it will take to rank on Google. Higher competition keywords can take considerably longer for a ranking position. No refunds will be given under any circumstance.
Pay per click management
Your management fee to Green Tornado Ltd is separate from your advertising costs which will be directly paid to Google. By signing up to any of our PPC plans also means you automatically agree to Google AdWords Terms and Conditions.
Bespoke website design
Most Green Tornado Ltd website plans come with a bespoke design; these designs are customised designs which suit your requirements. Please be aware some requirements can be refused.
Illegal material & adult sites
Green Tornado Ltd will not tolerate any illegal material. Our termination of services process will be followed in any case of illegal material.
Green Tornado Ltd in most cases does not accept adult websites. Our management will decide this on an individual basis
Green Tornado Ltd use email as the primary communication method. We believe email communication is the most efficient and productive way to communicate and allows us to track customer progress more easily. However, if you would prefer to contact us our telephone number is 01277 849161.
Green Tornado Ltd will not be held liable for any communication issues for any changes of your details; it is the client’s responsibility to ensure we have your up-to-date contact information. Many of our systems rely on you having the correct contact information to send you relevant information and billing invoices.
It is essential that the client keeps in touch with Green Tornado Ltd throughout the whole process. If a customer does not take contact for more than 14 days, Green Tornado Ltd will attempt to make five attempts to contact you by email. If no response is received the project could be terminated and any payments made to us will not be refunded. If you wish to postpone your project for a longer period than two weeks, we will charge a fee of £45.00. If the client’s project is postponed longer
than six months or no notice is given, a fee of £75.00 will be charged to continue the project. Please be aware if no response is received within two months, we could remove your website files which would be unrecoverable, and the project could be cancelled with no refund.
Website design & development
While we try and stick to any timeframes we have provided to a client, sometimes this is not always possible, and we will not be held liable nor provide any compensation or refunds. Timeframes provided by Green Tornado Ltd are not ‘guarantees’, but they are estimated completion dates.
Website Hosting & Domain Name
If you would prefer to use your domain, you may transfer the domain to Green Tornado Ltd (if possible) however Green Tornado Ltd will not pay any transfer fees, and these will be expected to be paid for by the client.
Websites must be hosted with Green Tornado Ltd unless all invoices are paid for upfront or after the minimum contract term has been entirely paid for. We must be notified in advance if this is something you would like to do.
Green Tornado Ltd has the right to remove your website from our servers within three months after your hosting or/and domain date expires. The domain name will be cancelled in the event of non-payment, which could then be purchased by another third-party person.
Clients are limited to an available .co.uk domain name; other domain extensions will occur an extra fee. Please notify us in advance if you would like to use another domain extension other than .co.uk.
Green Tornado Ltd use of your business
Green Tornado Ltd has full rights of using any client testimonial, images of your site and content on our marketing material to promote our services unless we have upfront instructions from the customer to opt-out of being used for marketing material.
We will also place a link at the bottom of your website with marketing text to advertise our services. This can be removed upon request to Green Tornado Ltd.