Is your website being held to ransom by your website design agency?

When an agency has control over a website, this can leave the customer in a very frustrating situation, especially if access is denied by the agency and updates will not be carried out.

Understanding who has control and how access can be achieved is vital to being in the driving seat again. When you know two very important pieces of information regarding domain and hosting, this can alleviate the problem.

How was the domain name purchased?

Purchased from a domain registrar (such as Go Daddy or 123reg) – If this option was chosen then you would have login details, to enable you to access your domain settings. Lost or forgotten details are easily retained via a ‘forgotten password’ button, or by contacting the relevant support team. If you’re unsure of who is your domain registrar then simply click on whois to find out.

The agency bought it – This technically means that they own the domain, however, this doesn’t mean a dead end. Simply request a domain transfer through a new domain registrar account. The web agency should agree to the request, meaning the domain name control is back in the hands of the customer.

How was the website hosting purchased?

I purchased it myself – Great, this means you have control over your website. A login area will be available to you, but if you’ve forgotten the login details then you can select the option ‘forgotten password’ or contact the help team direct for additional support. If you’ve completely forgotten who hosts your website, then a simple check via whois will let you know who your domain registrar is. The domain is usually where the website hosting is, however, you can go to the DNS settings to reveal where the domain points to regarding hosting.

I pay the website agency to host my website – The agency will own the hosting and the CMS platform that holds all the content too. This may sound like bad news, but it can be resolved. You’ll need to purchase new website hosting, giving back the control you need for your website, and ensure that the CMS (Content Management System) can be supported by the new hosting provider. Arrange with the current website agency for all files, folders, content and backups to be transferred to the new hosting provider.

What if I own the hosting but don’t have access to the website’s CMS?

You can ask the website agency to create an Admin account for you. Once you’ve accessed the admin side of the website, you’ll be able to remove the agency’s access, manage the website yourself or ask others to manage your site for you.

Want a trusted website agency to take care of your website? Then give us a call on 01277 849161

October 19, 2020 | Dave Fuller | Posted In : Web Design
« PreviousNext »

Get in Touch

If you have any questions or would simply like to discuss a new project, feel free to get in touch by clicking below.  Alternatively, you can call us on 01277 849161.

Our office address is: Victoria House, 2 Britannia Road, Brentwood, Essex CM14 5LD

Our Google Reviews

Chesh :)
Green Tornado offered a supportive 1:11 service, the have been amazingly patient with us, our new website looks absolutely brilliant - the care and attention put into helping us get it right was far beyond what we could have asked for. We will definitely be using Green Tornado again for future requirements. We are more than happy to recommend the team at Green Tornado and look forward to working with them again.
lisa compton
customer service is second to none, fast,efficient, friendly and so very helpful. I would not hesitate to recommend their services.
Athar Imam
I've been working with Green Tornado for just over 5 years. In that time they have designed countless flyers, posters, product labelling, newsletters and other promotional stuff that my business required. Most importantly they understand my brands' 'vision' - possibly better than I do myself! All the work produced is fantastic and of very good quality. Over the years I've had some pretty tight deadlines but they've never been missed. Would definitely recommend!
kay shearing
We were a start up company when we started to work with GT and I have to say they have been so tolerant and helpful From us not actually knowing what we needed to not knowing what we could actually afford the team were supportive and understanding. They have helped us at short notice , which , to be honest must drive them mad because we still do it now years down the line , yet time and time again they deliver . I send over ideas and they turn that into an amazing finished product , they have , without doubt , helped our company grow . I have no hesitation at all in recommending them and I will never be going anywhere else , they know our company and what we want to portray and have taken the time and made the effort to get to know exactly what we need and want - you can’t put a price on that ! Kay Shearing
nish patel
Been using these guys for a number of years. They always deliver my brief as expected and on time & budget! Nice people to do business with.